Refund Policy

1. 14-day refund window

You can request a full refund within 14 days of your purchase date for credit packs, storage packs, and the first payment of a new subscription, provided the credits included in that purchase have not been used.

If you have used part of the purchased credits, we will refund the unused portion on a pro-rata basis. If all credits from the purchase have been used, it is not eligible for a refund except where required by law.

2. Subscription renewals

Renewal payments can be refunded within 14 days of the renewal date if none of that period's credits have been used. You can cancel at any time to stop future renewals; cancelling keeps access until the end of the paid period.

3. Service problems and duplicate charges

If you were charged twice, charged after cancelling, or a fault on our side stopped you from using what you paid for, contact us and we will refund the affected amount, even outside the refund window.

4. How to request a refund

Email support@insightia.org with your account email and the Paddle order number from your receipt, or reply to your Paddle receipt email, or use paddle.net to find your purchase. We aim to reply within 2 business days.

Approved refunds are issued by Paddle to the original payment method, normally within 5–10 business days depending on your bank. Credits or storage from a refunded purchase are removed from your workspace.

5. Exceptions

We may refuse refunds in cases of fraud, abuse of this policy, or breach of our Terms of Service.

Nothing in this policy limits any rights you have under the consumer laws of your country.

6. Contact

ProcessIQ is operated by Hemali Mukundchandra Mody. Refund questions: support@insightia.org.