Terms of Service

1. Who sells to you (Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

When you buy credits, storage or a subscription, you buy from Paddle, and Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) also apply to the purchase. Paddle handles payment processing, invoicing and applicable sales tax / VAT / GST. We never see or store your full card details.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service.

You must give accurate sign-up information and keep your password secure. You are responsible for all activity under your account. Tell us immediately at support@insightia.org if you suspect unauthorised access.

Workspace admins control who joins their workspace, which roles members have, and how credits are shared. Admins are responsible for their members' use of the Service.

3. The Service

InsightIA lets you record workflows in web applications and turn them into standard operating procedures (SOPs), narrated walkthrough videos, interactive simulations, flow maps and learning content.

We may improve, change or discontinue features from time to time. If we remove a paid feature you actively use, we will give reasonable notice where practical.

4. Credits, plans and storage

Credits are a prepaid usage unit spent when you generate videos, SOPs/documents, simulations and exports. The cost of each action is shown in the app before you spend credits.

Credit packs and storage packs are one-time purchases. Subscriptions (Monthly, Enterprise) renew automatically each billing period until cancelled, and add the plan's credit allowance each period.

Credits have no cash value, cannot be transferred, sold or exchanged, and are not redeemable for money except as set out in our Refund Policy. Unused credits are forfeited when an account is closed.

Each plan includes a storage limit for recordings, screenshots, voice clips, videos and documents. When storage is full, new recordings are blocked until you free space or add storage.

Prices are shown on our Pricing page and at checkout in US dollars unless stated otherwise. Taxes are calculated by Paddle at checkout. We may change prices for future purchases or renewal periods with at least 14 days' notice; changes never affect purchases already made.

5. Cancellation

You can cancel a subscription at any time from the Credits & Billing page or via the link in your Paddle receipt. Cancellation stops future renewals; you keep access and any credits already added until the end of the current billing period.

Refunds are covered by our Refund Policy.

6. Your content

You keep all rights in the recordings, screenshots, text and other material you upload or capture, and in the SOPs, videos and simulations generated from them ("Your Content").

You give us a limited licence to host, store, process and display Your Content only to provide, secure and support the Service for you. We do not sell Your Content and do not use it to train any public AI model.

You are responsible for Your Content and for having the rights and permissions needed to record and process it, including any personal data of other people shown on screen.

7. Acceptable use

Do not use the Service to record or process data you are not authorised to access or capture, including confidential employer or client data without permission.

Do not upload unlawful, infringing, harmful or malicious content; do not attempt to break, overload, probe or reverse-engineer the Service; do not bypass credit, storage or seat limits; and do not resell the Service without our written permission.

We may suspend or close accounts that breach these Terms or put the Service or other users at risk. Where reasonable, we will tell you first and give you a chance to fix the issue.

8. AI-generated output

SOPs, narration, captions, simulations and other output are generated automatically and may contain mistakes or omissions. Review output before relying on it, especially for compliance, financial, safety or legal procedures. You are responsible for how you use the output.

9. Third-party applications

InsightIA works with applications you record (for example Oracle or other web apps). We are not affiliated with or endorsed by those vendors, and their trademarks belong to their owners. Your use of those applications remains governed by your agreements with them.

10. Our intellectual property

The Service, its software, design, branding and documentation belong to us or our licensors. Apart from the right to use the Service under these Terms, no rights are transferred to you.

If you send us feedback or suggestions, we may use them without any obligation to you.

11. Availability and support

We work to keep the Service available and secure but do not guarantee it will be uninterrupted or error-free. Planned maintenance and events outside our control may cause downtime. Keep your own copies of important exports.

12. Disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability and non-infringement. Nothing in these Terms limits rights you have as a consumer that cannot be excluded by law.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill.

Our total liability for all claims relating to the Service is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim, or USD 100 if greater.

Nothing in these Terms excludes liability for fraud, or for death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

14. Indemnity

You agree to defend and indemnify us against claims, losses and costs arising from Your Content, from your breach of these Terms, or from your violation of any law or third-party right.

15. Termination

You can stop using the Service and close your account at any time. We may suspend or end your access under section 7, or if required by law. On closure we will delete Your Content within a reasonable period, as described in our Privacy Notice. Sections that by their nature should survive (for example 6, 8, 12, 13, 14 and 17) survive termination.

16. Changes to these Terms

We may update these Terms. For material changes we will notify you by email or in the app at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of India. Before starting any formal proceedings, please contact us at support@insightia.org so we can try to resolve the issue informally within 30 days. Subject to any mandatory consumer protection laws of your country of residence, the courts of India have jurisdiction over disputes arising from these Terms.

18. Contact

InsightIA is operated by Hemali Mukundchandra Mody. Contact: support@insightia.org.